Privacy Policy

At Collection Privée, we are committed to protecting the privacy of our customers and other visitors who use our website. This Privacy Policy informs you about how Collection Privée handles your personal data. For the purposes of this Policy, Private Collection is the data controller.

We believe that you should know what personal data we collect, as well as understand your rights with respect to your personal data. In this Privacy Policy, we explain the purposes for which we collect and use your personal data and how we have ensured that you have adequate control over your own personal data.

We recommend that you read this privacy policy carefully.

Legal basis for processing

Summary

We may process your data on one of three main legal grounds: (1) your consent; (2) any contract between you and us; and (3) our legitimate interests.

We collect your personal data on one or more of the following legal grounds:

we have obtained your prior express consent (written, verbal or online) to process your personal data.

the processing is necessary in connection with any contract between Collection Privée and you ("contractual necessity"); or

we have a legitimate interest in carrying out the processing for the purpose of managing, operating or promoting our business, and that legitimate interest is not overridden by your interests, fundamental rights or freedoms ("legitimate interests").

You have the right to withdraw your consent to the processing of your personal data at any time by contacting customer service. Please read more here.

Personal data we collect

Summary

We collect the following information:

Information provided directly by you

Information relating to purchases and other business with us by you

Please note that we do not collect any payment information. All payment data is processed by authorised third party payment service providers.

We may collect personal data either directly from you, automatically from your devices that interact with our services, or from third party sources as described below.

Information collected directly from you:

Contact information: your name, email address(es), telephone number, postal address;

Account information: payment type or method, username, encrypted password, 

All consents, communications and comments you provide to us;

Personal interests notified by you;

Gift purchase information: recipient's name, contact address, delivery address(es), telephone number and email address(es); and

Other information collected on the basis of your prior, express and voluntary consent (including public social networking profiles).

Information about your purchases:

Information about orders, deliveries, payment methods, billing addresses, delivery addresses and other information relating to any activity.

Your contact with customer service and communication with you 

Your contact information.

We may use third party service providers to process payments, in which case you will be directed to the relevant third party service provider's website which is subject to that third party service provider's terms and conditions. Private Collection does not store credit card information.

How Collection Privée uses your personal data ? 

Customer Service

We may process your personal data for the purpose of providing you with personal and personalised services when you contact our customer service department.

Our customer service team may process your personal data if you contact them. Your calls to the customer service team may be recorded, in which case you will be informed of the recording in advance. We may link the personal data collected by the customer service team with other personal data, such as your purchase history, enabling us to provide you with the most efficient and personalised service possible.

Your personal data may also be processed for warranty-related activities, such as warranty activation, warranty claims and the registration of additional warranties for certain items.

Orders

If you have ordered products or services from one of our online shops, we may process your personal data for the purpose of processing your order(s).

Payment details are not stored in our systems. Instead, payment data is provided by you directly to our third party payment service providers.

Detection, investigation and prevention of illegal activities

We may process your personal data for the purposes of detection, investigation and prevention of illegal activities. We may provide your information to law enforcement authorities upon their request or on a lawful basis as set out in any applicable law for the prevention and investigation of fraud and other illegal activities. We may disclose your personal data to any party in response to an order from a court of competent jurisdiction.

Identifying you at one of our physical shops requires your name and mailing address and possibly identity verification.

We take all reasonable steps to ensure that your personal data is only processed for the minimum period necessary for the purposes set out in this privacy policy.

The criteria for determining how long we will retain your personal data are as follows: we will retain copies of your personal data in an identifiable form only for as long as is necessary for the purposes set out in this Privacy Policy. We will only keep copies of your personal data in an identifiable form for as long as is necessary for the purposes set out in this Privacy Policy, unless applicable law requires a longer retention period. In particular, we may retain your personal data for the duration of any period necessary to establish, exercise or defend any legal claim.

How we disclose your personal data to other parties ?

Summary

We do not disclose your data to third parties, except to subcontractors and approved third parties as required by applicable law. We do not sell, rent or lease your data. Your data is adequately protected in the event of international transfer. We may provide your data if necessary for legitimate requests, fraud prevention, mergers or acquisitions or to protect our interests.

Except as described in this Privacy Policy, we do not sell, rent, or otherwise disclose your personal data to any third party.

We disclose your personal data only to the parties listed below and only for the following purposes:

Affiliates and third party contractors. We may disclose your personal data to authorised third party suppliers who process data for us. All such processing is based on our prior instructions set out in a binding contract that complies with the requirements of applicable law, and is carried out in accordance with this Privacy Policy. These disclosures may include disclosing your personal data to payment service providers, companies that facilitate your orders, delivery companies, customer service teams that perform credit checks, market research. These authorized third parties are not permitted to use your personal data for any purpose other than those described in this Privacy Policy and are required to keep your personal data strictly confidential.

International Transfers. Our services may be provided using resources and servers located in various countries, some of which are outside the EU/EEA. As a result, your personal data may be transferred across international borders outside the country in which you use our services. In the event that your personal data is transferred outside the EU/EEA, we will ensure that such transfer is covered by appropriate contractual measures (for example, using the European Commission's standard contractual clauses), that the transfer has an appropriate legal basis, and that the processing and confidentiality of the data meets the requirements of the relevant laws. 

Legitimate requests. We may be required by the mandatory requirements of applicable law, or for the purpose of responding to legal proceedings or other lawful requests to disclose your personal data to authorities or third parties.

Protecting our interests and combating fraud. We may also disclose or process your personal data, in accordance with applicable law, to defend our legitimate interests (e.g., in civil or criminal legal proceedings) and in the fight against fraud.

Personal data of children

Orders for products will only be accepted by us if the consumer is 18 years of age or older. Therefore, we do not seek to collect personal data from children.

Measures taken to protect personal data

We have put in place appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access and other unlawful or unauthorised forms of processing in accordance with applicable law.

Only restricted and trained personnel and third party companies operating on our behalf or for our purposes (referred to as "Authorised Third Parties") are permitted to access or process your personal data.

All Collection Privée staff or Authorised Third Parties who have access to your personal data are required to keep this data confidential.

Actions you can take regarding processing

Summary

Subject to applicable law, you may have the following rights with respect to the processing of your personal data:

Choose not to provide your personal data

Access or obtain a copy of your personal data

Check and change your data in your user account

Verify and modify your personal data

Blocking and deleting cookies

Erasing, or restricting our processing of, your data

Objecting to the processing of your personal data

Withdrawing your consent

Transferring your data to another controller

Making a complaint to the supervisory authority

We take all reasonable steps to ensure that the personal data we process is limited to that which is reasonably required for the purposes set out in this privacy policy.

Please note that when exercising any of the rights listed below, you may be asked to provide additional information for identification purposes. This additional information will not be used for any other purpose and will be deleted after successful identification.

Providing your data: You may choose not to provide us with your personal data. Please note that some features of our websites and other services may not be fully available if you choose not to provide us with your personal data (for example, we may not be able to process your orders without the necessary details).

Right of access: You may have the right to request access to or copies of your personal data, as well as information about the nature, processing and disclosure of that data.

Unsubscribe: We include an unsubscribe link in all electronic marketing messages we send you. You may withdraw your consent to direct marketing at any time. If you do so, we will promptly update our databases and no longer send you direct marketing, but we may continue to contact you to the extent necessary for the purposes of the products or services you have requested.

Checking and changing your personal data: If you have an online user account, you can directly change and complete your personal data yourself. If you do not have an online user account, you can contact our customer service department using the contact details provided below, which will, at your request, correct, delete or complete any incorrect, unnecessary, missing or outdated information as soon as possible.

Blocking and deleting cookies: You can block cookies using your browser settings. Please note that blocking cookies may affect the usability of our websites.

Erasure, or restriction of our processing, of your data: If you believe that we are processing your data inaccurately or the processing is unlawful or we are not processing your data in accordance with the purpose of the processing or you wish to object to the processing, you may contact our customer service department to request the erasure or restriction of the processing of your data. Please note that we will investigate your request within a reasonable period of time, before deciding what action to take.

Right to object: You may have the right to object, on legitimate grounds, to the processing of your personal data.

Withdrawal of your consent. You may at any time decide to withdraw your consent to the processing of your personal data. If your consent is withdrawn, this does not prevent us from processing your personal data on other legal grounds, such as fulfilling your orders and storing your order data in accordance with applicable law.

Filing a complaint with a supervisory authority: If you believe that our processing of your personal data violates your legal rights, you may file a complaint with your local supervisory authority. 

Cookies are small text files, often consisting of letters and numbers, that the browser inserts into a computer or other device while you are using our websites. Please refer to our cookie policy for more information.

Changes to this privacy policy

Summary

We may update this privacy policy from time to time and communicate the changes on this site.

Collection Privée reserves the right to change and modify this privacy policy from time to time. When we post changes to this Privacy Policy, we will change the "Effective Date" at the top of this Privacy Policy to indicate when those changes became effective.

If the changes are material and affect you adversely, Private Collection will notify you by email and will post a prominent notice of such change at the beginning of this Privacy Policy and on the home page of our sites.

For general privacy concerns, account issues or to unsubscribe from marketing messages, please contact our customer service representatives:

E-commerce customer service: 

collectionprivee.illustration@gmail.com